The Seven Quality Control 7 QC Tools

“This could really help me in providing right solutions to our quality issues and be able to cascade my learnings to my colleagues and co-employees. I've learned other tools that I may use in solving quality issues.”

Bonifacio Signo
Delta Design Philippines LLC

Seminar Rationale

Quality plays a very important role in today’s highly competitive business environment. We already know that the main challenge before most businesses is to deliver to our customer the product or service they want without defects and at the price they are willing to pay.

This is what quality really means. If we have the right quality at the right price, we need to see an improvement in productivity and at the same time reduce process operational costs and variation. That is, we are talking about quality control.

But, what is quality and how do you measure and monitor it? How can we reduce the cost of operation while at the same time reduce defects and deliver on time?

Measuring and reporting the quality cost is the first step in any quality management program. Monitoring quality costs allows us to identify the processes where which improvement efforts can be applied.

The seven QC tools are the most popular tools used by quality conscious companies to improve the quality of their products and processes.

Kaoru Ishikawa of Japan introduced the seven quality control (7QC) tools as the fundamental instruments to improve quality. These tools use statistical techniques accumulate data. You can then monitor and analyze the production process, identify major problems, control fluctuations of product quality and provide solutions to avoid future defects. The 7QC Tools will help you organize your data so that it easy to understand. Specific problems can be identified and resolved.

Seminar Benefits

At the end of the seminar, participants are expected to be able to:

• Use the fundamental principles of problem-solving in your operations
• Apply quality tools and methods
• Comment critically on corrective actions raised as a result of applying the tools
• Interpret and measure the effectiveness of implemented solutions

What you will cover

• Histograms
• Cause and Effect Diagram
• Check Sheets
• Pareto Diagrams
• Graphs
• Control Charts
• Scatter Diagrams

The Pareto Diagram

• How to construct Pareto Diagrams
• How to classify the defects & display using a Pareto Diagram
• How to identify the problems in their order of severity
• How to get a hand on the real problem from among many

The Fishbone Diagram (Cause & Effect Diagram)

• How to construct the Fishbone Diagram
• How to generate all the probable causes for every defect
• How to apply the Brainstorming Technique during problem solving meeting
• How to search out & organize all possible factors

The Graphs

• What are the kinds of graphs commonly used in a manufacturing environment?
• How to plot the Bar & Line Graphs
• How to interpret these graphs
• How to make the data visible to the eye

The Checksheet

• What is the best method to take down data simply?
• How to prevent inspection slip-through
• How to construct simple Checksheet for convenient usage on the shop floor

The Histogram

• How to know & predict occurrence of defects
• How to construct a Histogram
• How to interpret various shapes of a distribution diagram

The Scatter Diagrams

• Is there a way to find out a correlation between the cause and effect of a problem?
• How to construct a Scatter Diagram
• How to interpret the Scatter Diagrams

The Control Charts

• Why do defects occur?
• Is it due to dispersion?
• How to plot these dispersions over a period of time to determine the probable cause of dispersion
• How to interpret whether a process is stable or not

Training Methodology

The seminar uses lectures, case studies, group discussions, and workshops to ensure the participants absorb the materials presented.

Course Requirements

Please bring your own laptop or note book in order to participate fully in the cases. A spreadsheet program will be needed in handling the cases.

Every lesson above will be accompanied by mini-cases and exercises that participants are expected to accomplish. This is to test for the basic concepts, principles, and techniques that must be understood in order to complete each topic.

Who Should Attend

• Quality control trainees
• Process owners, including those in warehousing, who need to make sure that they are tracking the proper variables to ensure product quality and delivery timeliness.
• Plant managers who need a refresher course on basic statistical techniques to enhance the outputs of their plants.

Here is what they say about the seminar

“It will help me deliver my presentations based on factual and relevant information learned.”

Melmar Aquino
Qatar Plastic Products Co.

"It made me more organized in presenting facts, more valuable was the 7 New Tools"

Nova Esmenda
Equate Inc

“I had good understanding and found better application on QC tools for production usage. It will help me solve particular quality issue & avoid re-occurrence.”

Contessa C. Montas
Toshiba Information Equipment Phils. Inc.

"It helped by teaching me the tools on how to locate, trace problems so that they may be solved. This is what we need. Cause and Effect was more valuable to me. Yes, this seminar will increase my ability to trace the cause of problems by looking at its effects for immediate correction." Maria Teresa Laya
Inzpect Technologies Inc

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