Successful Negotiations and Conflict Management

Course Overview

This course focuses on

• using non-verbals to diffuse situations
• using the right language in ambiguous situations
• using language to parry hostility
• asking the right questions to get to the bottom of a situation
• knowing who and what you are faced with

After the 1 day course the participant will have a better understanding of how to use non-verbals and language to deal with and manage situations which come up. He/she going to be able to recognize potentially difficult situations and deal with them accordingly, making him/her a more diplomatic negotiator and conflict manager.

Who should attend?

• secretaries and administrative assistants
• managers and supervisors
• marketing and sales personnel
• corporate communicators
• anyone who needs negotiations and conflict management skills

The seminar uses live-facilitation, visual presentations, Activity-Based Learning Workshops and games to help the participants truly learn and digest the teaching objectives.

Register Now Slots are limited!

Pre-registration is required. Slots are limited so register Now! Please email seminars@rmpconsultancy.com or call Chili, Mel, Francis or Raffy at 810-7765 813-7824 text 0918-937-3455 for more information.

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