Equip your executive secretaries and administrative assistants with timely skills that will make them more efficient and effective than they were before. Secretaries and administrative assistants who are highly skilled, focused, open minded and tactful team players are a valuable addition to any company.

What will be covered

Dealing with Customers, Clients and Guests
Dealing with Difficult Customers, Clients and Guests
Enhancing the company image through improved pronunciation, articulation, intonation, voice modulation
Learning how to be a professional gatekeeper - screening calls without offending, taking and relaying messages
Practice professional phrases that communicate courtesy in various settings, what to say and what not to say
Building rapport with clients/customers/guests
Listening properly: the key to communication success is reading between the lines
Body language (watching what you say non-verbally; how to interpret what another's body language is actually saying)
How to make the proper introductions
Pacifying the other party - how to react and what to say in difficult situations
Situational Practice (applying skills learned in workshop through various situations prepared by workshop facilitator)

Bonus Topics

Power Dressing and Office Makeup

Power Dressing – What it is

Short Lecture on the importance of dressing professionally
Examples of office-appropriate “looks”
Questionnaire – Are you a Power Dresser?

But I’m used to jeans and slippers!

Short lecture on how to dress professionally when casual dress is your norm

Power Dressing on a Budget

Short lecture on shopping for stylish office wear without breaking the bank
Presentation of power outfits for under PhP 2,000
Suggestions on where to shop for affordable office clothes

Office Wear No-No

Short Lecture on the biggest office fashion mistakes
Examples of outfits to avoid

Office Makeup

Discussion of the importance of looking polished and professional
Short Lecture on choosing the right makeup, affordable brands
Presentation through examples of office-ready looks
Short Lecture on the 10-minute face – How to look office-ready in 10 minutes
Discussion on the importance of makeup tools
Demonstration - How to apply makeup properly

Training Methodology

The workshop is a fun learning experience and includes the following:

Short Lectures
Games
Facilitated discussions
Group Work
Role Playing
Practice Sessions

Slots are limited so register Now!

Pre-registration is required. For reservations, please call Chili (632) 544-3047 or text 0920-918-7358. You can email us at seminars@rmpconsultancy.com to make a reservation. A registration form can be downloaded from our website.

This workshop is also available in public, in-house, weekday and weekend formats and can be tailor-fitted to your needs.