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Problem Solving and Decision Making for Supervisors and Managers
Good decision making is an essential skill for supervisors and managers. The tools taught in this workshop will help you solve what appear to be complicated business problems. They will help you tackle business problems by giving you a clear framework from which to build. The tools covered start from the simple to the more complex solutions. Used correctly these tools will help you map out an implementation plan that meets your objectives.
Seminar Start Date / Time: Thursday 26 August 2010 09:00 AM
Seminar End Date / Time: Friday 27 August 2010 17:00 PM
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Seminar Outline

Professional Manners and Courtesy
Equip your executive secretaries, administrative assistants and receptionists with timely skills that will make them more efficient and effective than they were before. Secretaries, administrative assistants and receptionists who are highly skilled, focused, open minded and tactful team players are a valuable addition to any company.
Seminar Start Date / Time: Saturday 11 September 2010 09:00 AM
Seminar End Date / Time: Saturday 11 September 2010 16:30 PM
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Seminar Outline

Superior Service Strategies: How to Win and Keep Customers
Learn to deliver superior customer service consistently and keep your customers coming back for more. This program will help you to achieve that spectacular service level that will increase customer loyalty and build long-term partnerships.
Seminar Start Date / Time: Thursday 16 September 2010 09:00 AM
Seminar End Date / Time: Thursday 16 September 2010 17:00 PM
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Seminar Outline

How to deliver Effective Presentations
This seminar will teach you to the skills needed to create and deliver polished presentations with confidence. You will learn practical techniques in a very entertaining, fast paced and friendly atmosphere.
Seminar Start Date / Time: Friday 17 September 2010 09:00 AM
Seminar End Date / Time: Friday 17 September 2010 17:00 PM
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Seminar Outline

Lean Purchasing Essentials
Discover proven methods to reduce purchasing costs in these difficult times. Survival during the rough the rough times ahead will mean reducing costs while at the same time increasing customer satisfaction. This seminar will teach you the tools and techniques for a leaner organization. A two day program.
Seminar Start Date / Time: Wednesday 22 September 2010 09:00 AM
Seminar End Date / Time: Thursday 23 September 2010 17:00 PM
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Seminar Outline

Accounting for Non-Accountants
This workshop is for managers and key persons of a business who have not received formal training in accounting but hold responsible positions in the business.
Seminar Start Date / Time: Wednesday 29 September 2010 09:00 AM
Seminar End Date / Time: Thursday 30 September 2010 17:00 PM
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Seminar Outline

Security Update
Get updated on the best practices for the physical security of your company. This program is designed for security executives and professionals and will be conducted by well respected practitioners.
Seminar Start Date / Time: Friday 01 October 2010 13:00 PM
Seminar End Date / Time: Friday 01 October 2010 17:00 PM
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Seminar Outline

Warehouse and Inventory Essentials (A Lean Approach)
Discover new ways to reduce warehouse and inventory costs. This seminar will introduce the new stockroom clerk, team leader, inventory control staff, supervisor, warehouse manager and small business owner to the fundamentals of using the LEAN tools to control inventory better and to optimize warehouse layout and operations. A two-day program.
Seminar Start Date / Time: Tuesday 05 October 2010 09:00 AM
Seminar End Date / Time: Wednesday 06 October 2010 17:00 PM
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Seminar Outline

 

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